Privacy Policy

At Dirtworx Ysterwinkel, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

When you visit or use our website (www.dirtworx.co.za), we may collect:

  • Device Information – such as your IP address, browser type, and how you use our site.
  • Order Information – including your name, contact details, billing and delivery addresses, and payment details when you make a purchase.

We collect this information to help us process orders, communicate with customers, and improve our services.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your order or enquiry.
  • Improve our website and customer experience.
  • Detect and prevent potential fraud or security issues.
  • We may also send you marketing messages (only if you’ve opted in).

3. Sharing Your Information

We only share personal information when necessary:

  • With trusted service providers (such as couriers and payment processors) who help us run our business.
  • When required by law or to protect our rights

We never sell your personal information to third parties.

4. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

However, please note that email communication is not always secure — always confirm important details (especially banking info) with your verified Dirtworx agent.

5. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct or delete your information.
  • Withdraw consent for marketing at any time.
  • Contact us below if you wish to exercise these rights.

6. Data Retention

We keep your information for as long as needed to provide our services and comply with legal requirements. You may request deletion of your information at any time.

7. Minors

Our website is not intended for individuals under the age of 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.

9. Contact Us

If you have questions, concerns, or complaints about your privacy, please contact us at:
📧 memeldirtworx@gmail.com
📍 25 Voortrekker Street, Memel, Free State, 2970, South Africa
🌐 www.dirtworx.co.za